Wise Up To .... Customer Service Counts

Who is it for? Business owners and their staff looking to stay ahead of their competitors.

Course Details: Customer Service Counts

Myth: The recession was to blame for many companies going out of business with the general consensus pointing towards those with the poorest customer service as the losers.

Fact: In a growing economy, service determines the winners and losers.

Discover why service is the number 1 factor in the buying decisions made by consumers in a growing economy, and how to exceed their expectations consistently to deliver exceptional results for your business, FAST.


What will I get out of it?
•     By the end of the session, you will have a clear customer service strategy for your business, built on Jules' unique 10 point Customer Service plan.

What will I learn?
•    The 10 "Es" of Customer Service
•    Secrets of a Service Evaluator
•    Why the customer is not always right
•    Understanding customer relationships
•    Customer loyalty influencers
•    What customers really want
•    How the economy affects customer service
•    The power of reviews and testimonials
•    How to set customer service targets
•    How to engage and develop your team authentically

About the Trainer: Jules Halliday is the owner of the Training & Coaching Rooms in Worthing providing CV Writing, Career, Business & Confidence Coaching. Jules is also the Specialist Business Development Trainer for Northbrook College, where she delivers Customer Service and Employability qualifications to adults, and was recently graded outstanding for her training skills.