Building Customer Relationships in a COVID-19 world Wiseup2
Course details: Building and maintaining relationships with our customers is vital at any time, but particularly during the current situation. 2020 has been a challenge for most businesses, but it has also been a challenge for our customers. Our brains have been affected in ways that we may not even realise. The frustration of lockdown, concerns about health, insecurity and uncertainty about the future - these have all had an impact on the way we think and feel. This in turn has a bearing on how we communicate and interact with each other. This brief course will help you understand the psychology at play during these exceptional times and what you can do to overcome the more negative impacts.
Who is it for: This course is for anyone who wants to build relationships with their customers and clients. It will also give you some tools for communicating effectively - even during a pandemic!
What will I get out of it? By the end of the two hours, attendees will have a better understanding of the psychology at play during these difficult times. They will also have some practical steps that they can take to help build and enhance relationships.
Who is it by: Janet Webb of Janet Webb Consulting, a freelance Learning and Organisational Development consultant.
This training course will be delivered online via Zoom. You don't need a Zoom account to take part in this training workshop. We will send you a link and it will you take you straight to the training workshop.
Disclaimer: The notes, commentary, and comments made at or contained in this training course are personal to the Trainer and are not intended to be tailored to any particular factual situation. They are not intended to be representative of the Chambers view or opinion on any particular matter nor is the training intended to stand on its own. The Trainer and the Chamber cannot accept any responsibility for loss or consequential loss occasioned to any person acting or refraining from action as a result of the material in this training course, its accompanying notes or comments made during the training whether by the trainer or any other party whether purporting to speak on the Chamber’s behalf or otherwise.
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Worthing & Adur Chamber of Commerce is the trading name of Worthing & Adur Chamber of Commerce & Industry Ltd.
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Registered Office: Sphere Business Centre, Broadwater Road, Worthing,
West Sussex BN14 8HJ
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