Enterprise First are pleased to have put together a FREE start-up pack for those in the Worthing area who are looking to start a business.

The pack contains key information including top tips for starting a business and local contacts, along with templates for compiling a business plan, personal survival budget, cash flow and profit & loss forecast.

To receive your copy please email to info@enterprisefirst.co.uk or call Enterprise First on 0800 652 6254

Allergy Therapeutics, the West Sussex-based specialty pharmaceutical company, is proposing to raise up to £12m through a placing of up to 41 million new shares.

The AIM-listed group said the proceeds will enable the board to "capitalise on the incremental organic and inorganic growth opportunities for the company and its subsidiaries".

The proceeds will be used to invest in new product development with a view to achieving a step change in the size of its total addressable markets, strengthen its balance sheet and accelerate growth.

Allergy Therapeutics increased its sales by 11 per cent in the financial year ended 30 June 2015 and said sales have continued to increase since the year-end, growing by 15 per cent in the first four months of the new financial year.

Chief executive Manuel Llobet said: "We have seen an increase of our revenue growth rate during the first four months of the year despite flat markets.

"We believe that this continuing increased demand for our products highlights the strong profile of our portfolio and, in particular, our short course aluminium free allergy vaccines driving double digit revenue growth in our European markets.

"In light of this continuing momentum in our business, we are seeking to raise up to £12m to accelerate execution of our growth strategy. The placing proceeds will help us develop a presence in related areas such as food and perennial allergies such as house dust mite which, ultimately, will enable us to achieve a step-change in the size of the group's total addressable market."

Panmure Gordon is acting as financial adviser, nominated adviser and corporate broker in respect of the placing.

HELLO HOW CAN I HELP YOU?

Creating a club that people want to join…….

In this age of Internet sales and online booking is there still a place for the personal touch?

We think so but you have to get it right,after all first impressions have a big and lasting impact on customers. So how does your receptionist come across in person and on the phone?

Arms crossed? scruffy ? impatient? Argumentative? Avoiding eye contact? Raised voice? Uninformative? Uncaring? We’ve all come across staff like that ,most of us don’t complain at the time,we just don’t go back and we tell our friends and family. You won’t  know how many customers you’ve  lost this way.

It takes a lot of work to build a good reputation but just seconds to lose it!

So how can you be sure that your staff are doing a good job of customer service?

Training and monitoring are essential of course and it’s often worth putting them on a customer service course. They need to know all the relevant aspects of the services you provide but be quite happy to tell customers when they aren’t sure of something. They should tell the customer that they will check and get back to them straight away or that the manager will call them when next in-giving a time and date. Customers don’t like to be kept waiting- it makes them feel unimportant and uncared for-so staff need to answer the phone and respond to messages within a few minutes ,and if someone comes in when they are on the phone say “hello I’ll be with you in a minute”

It may sound strange but I always thank people when they complain- it gives us an opportunity to put things right and or explain. We like to be compassionate –say to  yourself “ I wonder what’s going on for them-they might be in pain, depressed, have a sick partner at home “ their manner might be nothing to do with you or our service but you can send them away happier with the right approach.

You won’t get that from a machine!

Karen Simporis – Henry House Hydrotherapy
Vice President Worthing & Adur Chamber

Adur & Worthing Councils Empty Homes department announce significant reduction of empty properties.

Adur & Worthing Councils annual report to Central Government reveals that 67 properties across the area are no longer empty and are in use.

Official returns show that only 98 dwellings in Adur and 334 in Worthing are now registered as empty (for more than six months).  The occupation of 67 properties across the year is a great achievement.  

This marks a 34% reduction in the number of empty properties across the Councils since 2008. Making up 0.59% of the private housing stock, as compared to 0.88% nationally.

All Councils are required to submit a report indicating the number of residential dwellings that are registered with Council Tax as being empty for longer than 6 months.  Any net reduction in this figure can attract a New Homes Bonus from central government of £1300 per property - per year - for 5 years.

Bruce Reynolds, Private Sector Housing Team Leader adds “This is a fantastic result. Aside from the New Homes Bonus of £87,100 per year , these figures prove that we are tackling the constant challenge for sufficient housing in the district.  

Our Empty Property Officer Helen Stevens, has been working really hard with local property owners to ensure that residences are brought back into use as quickly as possible.  Through a successful combination of advice, assistance and when necessary, enforcement.  This also includes a Council funded toolkit of further options including grants, interest free loans, enforced sales and even demolition of derelict properties to open up land for development.”

Councillor Dr Heather Mercer, Executive Member for Customer Service at Worthing Borough Council says; “Our Private Sector Housing team have submitted very impressive results in this report.  As with the rest of the UK, Worthing residents are in need of suitable and affordable housing stock.  These figures show we have been successful in fulfilling our commitment to reclaiming empty properties, along with encouraging good practise and engagement with our local landlords. “

Councillor Jim Funnell, Adur District Council’s Executive Member for Customer Services adds “This report not only illustrates our success in turning empty properties into useful residencies but has proved to be a welcome source of income, thanks to the Government’s New Homes Bonus scheme." 

Local businesses were honoured at this year's Adur & Worthing Business Awards ceremony, which took place on Friday 13th November 2015 at the Pavilion Theatre, Worthing.

Nick Wallis from The One Show hosted the prestigious evening for over 300 business representatives, showcasing the wealth of local business talent across Adur and Worthing.

We would like to thank all the businesses who took part in this year’s awards and to congratulate the winners and highly commended businesses listed below:

• Small Business: (up to 9 employees)
  Sponsored by Adur & Worthing Partnership
  Winner: Warne Projects Ltd
  Highly Commended: Jelly Digital Marketing

• Medium Business: (10 to 49 employees)
  Sponsored by Wannops LLP
  Winner: Pixel by Pixel
  Highly Commended: Piglets Pantry

• Business Personality:
  Sponsored by The Martlet Partnership LLP
  Winner: Andy Sparsis (Proto Restaurant Group)
  Highly Commended: Jonathan Nulty (Vice Puddings)

• Lifetime Achievement:
  Headline Sponsor: Sponsored by JSPC Computer Services Ltd
  Winner: Martin Godsmark (Carpenter Box)

• Manufacturing & Construction:
  Sponsored by Carpenter Box
  Winner: Seevent Plastics Ltd
  Highly Commended: Tenkay Electronics Ltd

• Young Achiever:
  Sponsored by Northbrook College
  Winner: Rachel Blair (WCHP)
  Highly Commended: Charlie Waring (Assystem UK Limited)
  Highly Commended: Charlotte Murray (Seagull Travel)

• Start-Up Business:
  Sponsored by Adur & Worthing Council
  Winner: World of Benches
  Highly Commended: Mad Hatters Tea Parlour
  Highly Commended: The Beauty Island Sanctuary

• Customer Service:
  Sponsored by Worthing & Adur Chamber of Commerce
  Winner: Seagull Travel
  Highly Commended: Spicer International
  Highly Commended: Sparkle Spa

• Hospitality, Tourism and Leisure:
  Sponsored by VIP Venues by Ken Marche
  Winner: Worthing Ice Rink

• Outstanding Contribution to the Community:
  Sponsored by Electronic Temperature Instruments Ltd
  Winner: Kingsley Roofing Ltd

• Large Business: (50+ employees)
  Sponsored by Worthing Pier Southern Pavilion
  Winner: Shoreham Vehicles Auction
  Highly Commended: Ricardo Plc

• Innovation:
  Sponsored by Network Fontwell Business Club
  Winner: ETI Ltd

• Training & Development:
  Winner: Richard John Academy

• Green Business
  Sponsored by The Martlet Partnership LLP
  Winner: Red Inc

• Retailer:
  Headline Sponsor - Sponsored by JSPC Computer Services Ltd
  Winner: Mocha Furniture

• Place to Eat and or Drink:
  Sponsored by Worthing & Adur Chamber of Commerce
  Winner: Food (Proto Restaurant Group)
  Highly Commended: Efes Restaurant

• Readers Choice:
  Sponsored by Worthing Herald
  Winner: Park View Acupuncture & Chiropractic Clinic

• Overall Business of the Year:
  Sponsored by Spofforths
  Winner: Shoreham Vehicle Auctions

For more details about the awards, please see:

Adur and Worthing Business Awards on the JP South Events website

http://www.adur-worthing.gov.uk/adur-and-worthing-business-awards/

A £7m-turnover Brighton business, which started life as a one-man-band on eBay and now operates an online platform for trading high-end cameras and lenses, has embarked on a funding round as it gears up to open an office in New York.

Mpb.com, founded ten years ago by "maths geek" Matt Barker, is seeking to raise £500,000 to help it maintain its impressive growth rate, which has seen it feature in the national Sunday Times Tech Track 100 list in 2015.

The company is offering investors 4.76 per cent of its equity on crowdfunding platform Crowdcube in return for the cash. The funding round is the first time it has sought external equity investment.

"We have had an amazing journey to date with incredible support from Barclays Bank to assist with working capital as we have expanded our UK market share," Mpb.com said in its funding pitch.

"We are raising growth capital now so that we can really open the taps on what we do for the first time, with increased marketing in the UK and expansion geographically into the USA, as well as launching across key EU countries."

Mpb.com employs a team of 27 quoting for £16m worth of photo and video products annually through a sophisticated custom-designed technology platform.

Following its success in the UK, the business is now hoping to replicate its model in Europe and the US. It has signed a lease for 5,000 sq ft of space in Manhattan with a launch pencilled in for January 2016. A soft BETA launch has also taken place in Germany.

Mpb.com has 24 days to raise the cash it requires for the Crowdcube pitch to be successful.

Don’t ignore your own policies: a college lecturer unfairly dismissed from her job has received a “substantial” undisclosed payout. The judgement stated: “It seemed to the claimant and to us that the respondent (college) had decided to resolve the difficult situation in which it found itself by dismissing the claimant.” The college had ignored its own sickness policy…read more.

How to handle reluctant witnesses in investigations: if an employer initiates an investigation, witnesses to the matter being investigated will usually be asked to provide a witness statement. Witnesses can be reluctant to discuss the matter because they are concerned that giving information may cause them problems at work or somehow implicate them in the matter...read more.  

Head of HR justifies alleged racism and homophobia as 'just banter': workers at a factory made racist and homophobic comments, and joked about paedophiles, an employment tribunal has heard. Head of human resources at the factory said it was "banter" but "nothing malicious"...read more.

The AMEX Stadium in Brighton was buzzing with excitement recently as more than 300 visitors attended the BITE 2015 event hosted by Worthing and Gatwick-based award winning chartered accountants and business advisers, Carpenter Box.

With support from online accounting software company Xero, attendees at the Business/Innovation/Technology/Efficiency event were treated to valuable insights into how working in the cloud and cloud technology can and is transforming business efficiency and financial performance. The event combined a look at the cloud with two inspirational sessions on marketing innovation from keynote speaker Susannah Schofield, Head of New Business at Royal Mail.

Xero keynote speakers Gary Turner, Managing Director of Xero UK and Phil Beavan, Senior Account Manager, made sure that attendees all left with the clear message that the speed of technological change is phenomenal, and it’s the early adopters of cloud-based systems who will gain a competitive advantage in the long term.

Visitors also had the opportunity to view exhibition stands featuring strategic partners of Carpenter Box, ranging from cloud software companies, to banks, solicitors, IT and marketing companies. Informative breakout sessions were also held during the day which provided a deeper insight into specific topics with guests having the opportunity to network throughout the day.

Nathan Keeley, Partner at Carpenter Box and the driving force behind BITE2015, commented: “I’m really pleased with the delivery of BITE. The keynote speakers were all first class and feedback has been really positive. Attendance was very good and the exhibitors took away more than 300 leads between them – so, I couldn’t have asked for more! I’m sure a number of strong strategic partnerships will result from the day”.

Carpenter Box Partner Chris Coopey, who compered the event, added: "There was a genuine feeling of positivity in the room during the whole of the event. The keynote speakers were excellent and the audience certainly went away informed about how the cloud can help them to be more efficient and enthused about taking their businesses forward, which is what we wanted to achieve.”         

A Chance to Banish Funeral Myths Forever

What do Funeral Directors do?

Why do we need them?

How is a Cremation arranged?

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Have you got a question you have always wanted to be

answered but never had the opportunity to ask?

Now you have…

no matter how unusual, obscure or delicate.

Our experienced team are here to help and support.

_______________________________________________

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Telephone: 01903 260139

E-mail: info@worthingfunerals.co.uk | Web: www.worthingfunerals.co.uk

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