COMMERCIAL TRAININGDeveloping your confidence & assertiveness around others
Let us help you to understand the difference between being confident, passive, assertive and aggressive.
Do you have trouble saying “no”? Do you wish you had the confidence to deal with difficult situations at work effectively and assertively and without causing conflict? Would you like to be able to present your ideas and opinions in ways that enable you to feel heard and respected?
By attending this module, you will:
• Understand what assertiveness is and the pros and cons
• Have knowledge of assertiveness techniques
• Understand different assertive behaviours
• Develop strong assertive communication skills
• Action plan how you will apply this learning in the workplace
Please note: this course will only be able to run with a minimum number of 6 delegates.
Disclaimer: The notes, commentary, and comments made at or contained in this training course are personal to the Trainer and are not intended to be tailored to any particular factual situation. They are not intended to be representative of the Chambers view or opinion on any particular matter nor is the training intended to stand on its own. The Trainer and the Chamber cannot accept any responsibility for loss or consequential loss occasioned to any person acting or refraining from action as a result of the material in this training course, its accompanying notes or comments made during the training whether by the trainer or any other party whether purporting to speak on the Chamber’s behalf or otherwise.
Tel: 01903 203484
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