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Important announcements from the Chamber, our members, local Councils and other relevant business news will be posted regularly here.

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  • 07 April 2020 3:33 PM | Lauren Martin-Grieveson (Administrator)

    Coronavirus Business Support Guide

    The Martlet Partnership have created a guide to help businesses during this crisis. 

    Navigating the Crisis 
    The Coronavirus (COVID-19) pandemic and associated shutdown has significantly affected many businesses. We know you may be suffering in terms of cash flow and face enormous uncertainty about the future for your business. We will do all we can to help you.

    In this newsletter we have brought together what you need to know about the Government help available for small businesses. HMRC is automatically deferring the next VAT and Income Tax bills, and it will agree extra time for you to pay Corporation Tax and PAYE, but those terms need to be negotiated individually.

    Unfortunately, it takes time to set up new systems to provide cash injections directly into businesses, but there are Government grants on their way to the Self employed and employers to cover 80% of profits or wages. We explain who will qualify for these grants.

    A large number of businesses will have their Business Rates bill for 2020/21 wiped out, and smaller businesses will be eligible for cash grants of £10,000 or £25,000 from their local authority. Don’t be caught out by scammers, as all the Government grant money will come through either HMRC or the local authority you pay business rates to. Those organisations will not use email, text messages or phone calls to contact you so don’t click on links in any unsolicited communications.

    If you are renting your home or business premises and are having difficulty in paying your rent, you should speak to your landlord. The law has been changed to require the landlord to give you at least three months notice to leave the property. All current court proceedings concerning evictions have been paused.

    If you are worried that your business has more outgoings than sales and is heading for bust, any of these measures may be able to help you. The Government has temporarily changed the rules on wrongful trading to allow companies to pay staff and suppliers even if the directors fear this could mean the company is made insolvent. Your creditors will not be able to force your business into administration or liquidation for a temporary period during the pandemic.

    Click here to view full Coronavirus Business Support Guide

    For more information on The Martlet Partnership visit their website here or email. 

  • 07 April 2020 2:45 PM | Lauren Martin-Grieveson (Administrator)

    Have you got a Crisis Communication strategy?

    Did you get the message?

    As the impact of the global coronavirus outbreak continues to change our lives as we know it. People across the globe are adopting new ways of working to help authorities stem the worldwide spread of COVID-19. New ways of working create new challenges as well as new opportunities and collaborations. Organisations will find that 'not' having a communication strategy will impact employee’s productivity and reduce their engagement

    Lack of direct communication with your most important assets could make them feel isolated, disengaged and 'out of the loop' from decision makers. Effective communication is critical as companies adjust to navigate this global issue. Common questions people ask when going through major operational changes:

    • How quickly can we notify our global workforce of change?
    • How do we inform multiple individuals and stakeholders about this? 
    • How do we know if important messages have been received and actioned? 
    • How can we reduce the rumours and misinformation that may cause further disruption?         

    ‘You’ve got mail’ 

    Many organisations will solely rely on mass emails to share critical communications. Although it’s a widely adopted tool and a universal platform, it has limitations: 

    • Emails are often delivered to junk or other folders where they may be missed by the recipients
    • Information can be lost amongst all other incoming messages 
    • The onus is on the recipient to assess the relevance of the email 
    • Emailing multiple people can be cumbersome and slow 
    • Recipients can choose to ignore communications regardless of the importance 
    • Not knowing if your message has been read or understood 
    • Monitoring multiple responses can be difficult 

    Multi-channel communication 

    Mass notification systems that have the capability to share information through multiple channels are a necessity to organisations going through change. Systems that allow you send several communications via different means at the same time, help ensure no one is left in the dark. Instantly sharing operational changes, safe working advice or vital safety alerts at a push of a button. 

    What are the benefits? 

    • Utilise multiple channels to deliver you messages 
    • Provide clear and consistent messaging from one central place 
    • Instantly share up-to date advice or change in company procedures or vital operational updates 
    • Deliver messages to 1 or 10000 recipients immediately 
    • Use geographical locations to send messages to specific individuals or groups 
    • Schedule regular and automatic communications   
    • Share media, documents and policies
    • Invite users to the official company collaboration channels such as, slack, Trello or Asana.

    Respond with confidence

    Mass notification platforms allow employees to respond to a specific question or report issues directly to their senior management. This allows companies to make decisions based on actual responses and real time data. Robust systems will let you know if a message has been delivered, confirm if the recipients have read and acknowledged your message. 


    Giving senior management the confidence that their workforce is fully informed, and if required they have the flexibility to send follow up communications automatically through pre-defined or instant individual messages.  

    While the global impact of the ongoing COVID-19 pandemic is still unclear, organisations can try control the impact to employees and operations by adopting new ways of communicating. Keeping all their people in the loop and informed of relevant information and critical developments. Giving their workforce a means to respond and report problems directly, allowing their management to make informed and faster decisions.

    Locate Global

    Locate Global's Multi-Channel Communication module allows you to disseminate vital communications instantly to all your stakeholders from one central place.

    • Delivery and read confirmations 
    • Quick deployment and onboarding 
    • Easy to use interface 
    • Scalable infrastructure 
    • Fully auditable and detailed management reports 

    For information please contact

  • 07 April 2020 1:50 PM | Lauren Martin-Grieveson (Administrator)

    Indigo Restaurant will be delivering Easter Weekend right to your door

    We have been thinking about you and we are missing just doing what we love to do which is produce and serve lovely food.
    And Easter is a time of celebration which as you know we like to do !!
    So as you cannot come to us we will come to you! simples! or is it simnels??!!

    To start the Easter Weekend we have seafood and blues to your door on Good Friday, with some fantastic music from some very talented musicians available online for your listening pleasure while you enjoy lunch!

    And the Easter Bunny will be dropping by with delightful afternoon tea and fizz for you on Easter Sunday.

    As presently we are unfortunately not able to be sociable you may think it would be nice to send this as a gift to a friend or relative in the area to remind them that you are thinking about them and cheer them up!
    …..then you can eat and listen to the music “together” 

    And what is more 15% of each guests order will go to Love Your Hospital which is the dedicated charity for Western Sussex Hospitals NHS Foundation Trust and raises funds for St Richard’s, Worthing and Southlands Hospitals.

    For more information visit 

  • 07 April 2020 1:30 PM | Lauren Martin-Grieveson (Administrator)

    Davison High School need equipment to make Visors for Worthing Hospital  

    The Davison DT Team have made Visors to give to Worthing Hospital, but have now run out of materials. Worthing Hospital have asked if they can make some more Visors as they are running low. 

    Davison are looking for: 

    • 1mm transparent acetate
    • HIPs or Polycarbonate plastic min size 300x300mm 
    • Elastic 1 / 1.5cm
    • Expanded foam  

    Please email if you can help

  • 07 April 2020 1:17 PM | Lauren Martin-Grieveson (Administrator)

    Monk Marketing Covid-19 Catalogue

    Now available:

    • Face Masks
    • N95 (FFp2) Face Masks
    • Antibacterial Wipes
    • Hand Sanitiser
    • Digital Thermometers 
    • Contactless Thermometers 
    • Latex Gloves
    • Nitrile Gloves 

    All these items can be supplied on a 3 week lead time. 

    For further information please contact Mike on 01273 286133 or 07885 490266 or email

    Click here to view full Covid-19 Catalogue 

  • 07 April 2020 12:21 PM | Lauren Martin-Grieveson (Administrator)

    Coast to Capital Growth Hub COVID 19 Support

    This is an update of the support that the Coast to Capital Growth Hub Team can provide to businesses in response to the COVID-19 pandemic.

    Following a very high demand for the Coast to Capital Backing Business Grants, the programme is currently paused for applications.  We have received interest from 450 in just a few days.  Businesses can still submit an eligibility checker but will join a waiting list queue.  Please note however that there is no guarantee funds will be available once the existing applications have been processed.  The criteria, eligibility checker and FAQs can be seen by following this link

    The Growth Hub Team are available to respond to businesses by providing support and signposting to the latest information and support during this testing time.

    Growth Hub Advisers are on hand to talk through business issues and will be able to refer businesses to specialist financial and other advice and potentially fund an initial day’s support.

    We engaged 22 of our Growth Champions to provide additional support for businesses including one to one video clinics, webinars and specialist advice.

    All members of the Coast to Capital team are liaising with business contacts and stakeholders to understand the issues that businesses are facing and reporting that to Government for support where these can be resolved.  A copy of our survey form is enclosed for information.

    We have established a Priority COVID 19 Business Support Request Form that businesses are invited complete and we will follow up with one to one advice and signposting. 

    We are keen to work with local and national government, business support organisations including the Chambers of Commerce, membership organisations, IOD and the Federation of Small Businesses to provide coordinated support and to provide collected feedback to BEIS as part of our weekly reporting.

    Coast to Capital have launched a series of one to one video or telephone clinics on key topics. Here is the table with the registration links:

    Monday 6 April

    Finance– working capital, cash flows and maintaining turnover

    Click here to register

    Tuesday 7 April

    Grants and funding– all the sources of finance within the area

    Click here to register

    Wednesday 8 April

    Finance– working capital, cash flows and maintaining turnover

    Click here to register

    Thursday 9 April

    Grants and funding– all the sources of finance within the area

    Click here to register

    Wednesday 15 April

    Innovation -diversification, new ideas and new business opportunities

    Click here to register

    Thursday 16 April

    Technology– home working, communication, collaboration & productivity

    Click here to register

    Friday 17 April

    Mental Resilience– coping with home life, fitness, health and mental wellbeing

    Click here to register

  • 07 April 2020 9:18 AM | Lauren Martin-Grieveson (Administrator)

    CACHE/NCFE Level 2 Certificate short courses - Greater Brighton Metropolitan College

    What are the specific details?
    Duration: You have up to 8 week to complete the course
    Venue: Run via distance learning and can therefor be fitted around work and personal life
    Cost: Free (Government funded) 

    CACHE/NCFE Level 2 Certificate in

    Business and enterprise courses:

    • Equality and Diversity 
    • Lean Organisation Management Techniques 
    • Principles of Business and Administration 
    • Principles of Customer Service 
    • Principles of Team Leading 
    • Understanding  Data Protection and Data Security 
    • Understanding Workplace Violence and Harassment 

    Health and social care courses:

    • Cleaning Principles 
    • Common Health Conditions
    • Customer Service for Health and Social Care settings
    • Falls Prevention Awareness
    • Information, Advice or Guidance 
    • Principles of Care Planning 
    • Principles of Dementia Care 
    • Principles of End of Life Care
    • Principles of the Prevention and Control of infection in Health Care settings
    • Principles of working with individuals with learning difficulties 
    • Understanding Autism 
    • Understanding behaviour that challenges 
    • Understanding children and young people's mental health 
    • Understanding dignity and safeguarding in adult health and social care
    • Understanding working with people with mental health needs

    For more information click here

  • 03 April 2020 2:52 PM | Lauren Martin-Grieveson (Administrator)

    Coronavirus Business Interruption Loan Scheme expanded to benefit more smaller businesses across the UK 

    • Personal guarantees cannot be taken for any facilities below £250k
    • Insufficient security no longer a condition to access the scheme
    • Personal guarantees may be required for facilities above £250k but capped at 20% of the outstanding balance after business asset recoveries
    • Lenders to retrospectively apply changes

    2 April 2020: Launched on 23 March, today the Coronavirus Business Interruption Loan Scheme (CBILS) has been significantly expanded along with changes to the scheme’s features and eligibility criteria. The changes mean even more smaller businesses across the UK impacted by the Coronavirus crisis can access funding.

    Importantly, access to the scheme has been opened up to those smaller businesses who would have previously met the requirements for a commercial facility but would not have been eligible for CBILS. This significantly increases the number of businesses eligible for the scheme.

    Since CBILS launched less than two weeks ago, almost 1,000 facilities valued at £90.5m have been approved by lenders accredited to the British Business Bank’s CBIL Scheme. More than 80% of the UK’s smaller businesses have a finance relationship with CBILS accredited lenders.

    The first facility was delivered under the scheme by Yorkshire-based Skipton Business Finance, with other lenders including the Business Enterprise Fund, Newable Business Loans, the Northern Powerhouse Investment Fund, Finance For Enterprise, Danske Bank, Clydesdale Bank and HSBC. The number of providers of the scheme will continue to grow and new alternative finance lenders will continue to be accredited to the scheme creating more choice and diversity of supply for smaller businesses.

    About the scheme

    The Coronavirus Business Interruption Loan Scheme, delivered through 40+ British Business Bank accredited lenders, is designed to support the continued provision of finance to UK smaller businesses (SMEs) during the Covid-19 outbreak. The scheme enables lenders to provide facilities of up to £5m to smaller businesses across the UK who are experiencing lost or deferred revenues, leading to disruptions to their cashflow.

    It supports a wide range of business finance products, including term loans, overdrafts, invoice finance and asset finance facilities.

    Updated scheme features

    • No personal guarantees for facilities under £250k: Personal guarantees of any form cannot be taken under the scheme for any facilities below £250k.
    • Personal guarantees for facilities above £250k: Personal guarantees may still be required, at a lender’s discretion, but recoveries under these are capped at a maximum of 20% of the outstanding balance of the CBILS facility after the proceeds of business assets have been applied. A Principal Private Residence (PPR) cannot be taken as security to support a personal guarantee or as security for a CBIL backed facility.
    • Security: For all facilities, including those over £250,000, CBILS can now support lending to smaller businesses even where a lender considers there to be sufficient security, making more smaller businesses eligible to receive the business interruption payment1.

    We have communicated that these changes should be retrospectively applied by lenders for any CBILS facilities offered since 23 March 2020. For any commercial (non-CBILS) facilities offered since the same date, providing the borrower meets the CBILS eligibility criteria, lenders have been asked to bring these facilities onto CBILS wherever possible (e.g. where the lender is accredited to offer the same facility through CBILS) and changes retrospectively applied as necessary.

    Existing scheme features

    • Up to £5m facility: The maximum value of a facility provided under the scheme is £5m, available on repayment terms of up to six years.
    • No guarantee fee for SMEs to access the scheme: No fee for smaller businesses. Lenders will pay a fee to access the scheme. Interest and fees paid by Government for 12 months: The Government will make a Business Interruption Payment to cover the first 12 months of interest payments and any lender-levied fees2, so smaller businesses will benefit from no upfront costs and lower initial repayments.3 Finance terms: Finance terms are up to six years for term loans and asset finance facilities. For overdrafts and invoice finance facilities, terms will be up to three years.
    • 80% guarantee: The scheme provides the lender with a government-backed, partial guarantee (80% gross) against the outstanding facility balance, subject to an overall cap per lender.
    • Principal Private Residence (PPR) – A borrower’s/guarantor’s PPR cannot be taken as security to support a Personal Guarantee or as security for a CBIL backed facility. The borrower always remains 100% liable for the debt.

    New eligibility criteria Smaller businesses from all sectors4 can apply for the full amount of the facility. To be eligible for a facility under CBILS, a smaller business must: • Be UK based in its business activity, with turnover of no more than £45m per year. • Have a borrowing proposal which, were it not for the current pandemic, would be considered viable by the lender.

    • Self-certify that it has been adversely impacted by the Coronavirus (COVID-19).

    Keith Morgan, Chief Executive, British Business Bank, said: “It was essential to get the Coronavirus Business Interruption Loan Scheme up and running as quickly as possible to get additional funding flowing to smaller business. We have seen an incredible demand for CBILS since it launched, so opening up access to the scheme to

    1 Please note that where there is sufficient security available, it is likely that the lender will take such security in support of a CBILS facility

    2 Following earlier discussions with the banking industry, some lenders indicated that they would not charge arrangement fees or early repayment charges to SMEs borrowing under the scheme. HM Government greatly appreciates this approach by lenders. 3 Fishery, aquaculture and agriculture businesses may not qualify for the full interest and fee payment.

    4 The following are not eligible under CBILS: Banks, Insurers and Reinsurers (but not insurance brokers); public sector bodies, further educational establishments if they are grant funded and state funded primary and secondary schools.

    even more smaller businesses across the UK will enable lenders to expand their support, deploying vital funding where it is most needed.”

    How to apply CBILS is available through the British Business Bank’s 40+ accredited lenders, which are listed on the British Business Bank website.

    In the first instance, businesses should approach their own provider, ideally via the lender’s website. They may also consider approaching other lenders if they are unable to access the finance they need. Not every accredited lender can provide every type of finance available under CBILS.

  • 03 April 2020 12:01 PM | Lauren Martin-Grieveson (Administrator)

    Coronavirus: Adur & Worthing Councils launch online Business Grants Service 

    Small businesses, retailers, restaurant owners and leisure operators have today (Friday) been invited to submit a request for a government grant through a system set up by Adur & Worthing Councils.

    The Councils have been charged by the government with administering the grant system which is available to around 2,500 businesses. In Worthing £26m has been allocated for the support during the coronavirus crisis and in Adur the figure is £17m.

    The Councils have developed an easy-to-use online form which is now live at  but are stressing that business owners must read the government guidelines on the section first to be sure they are eligible for the grants. Once forms have been filled in they will be verified by staff at the Councils before payments are made.

    Small businesses qualifying (those that receive Small Business Rate Relief or Rural Rate) will receive a grant of £10,000 while operators in the retail, hospitality and leisure sectors will receive grants on a sliding scale of up to £25,000 providing their rateable value does not exceed £51,000.

    A section on the website directs businesses to a Frequently Asked Questions (FAQs) page which Councils are asking everyone to check before filling in a form so that time is not wasted assessing forms for businesses that do not qualify.

    Separately a letter is to be sent out by Councils to all qualifying businesses as a backstop to ensure all realise they can apply for grant assistance.

    Businesses qualifying will need to give details of their operation so it is important the rate payer accesses the form only when they have all information to hand. Details needed include their business rates account number, property reference number, VAT registration number, full bank details, and billing address.

    A spokesman for Adur & Worthing Councils said, ‘We all know this is an extremely worrying time for all businesses in our communities. 

    ‘We’ve worked quickly to develop an easy-to-use online system that will not take long to fill in. As soon as we have the details our teams will get started on processing the claim. We expect to have thousands of submissions but will act as speedily as possible.’

    Businesses that have been verified will be sent a confirmatory email with further details of payments while those who haven’t met the government’s criteria will also receive an email confirmation.

  • 03 April 2020 11:53 AM | Lauren Martin-Grieveson (Administrator)

    Message from the Leaders of Adur & Worthing Councils

    Dear Resident,

    We sincerely hope that you are coping in the best way you can during these terrible times and that your loved ones are safe and well.

    As Leaders of Adur District Council and Worthing Borough Council we have refrained from communicating directly with you until now. You have all had plenty of messages and information about what to do during this outbreak.

    However we thought it time to tell you that our staff, who we share to serve you all, are working as hard as they can to ensure crucial services are maintained as far as if possible.

    Perhaps the most visible example of this is that you will have seen our refuse trucks still out every day collecting your waste. Touch wood so far we have not had to cancel rounds and we hope this can continue. 

    We also want to tell you that we understand entirely the pressures you are all under. As members of the community with families of our own we know only too well the worry around jobs, bills and health that most of you are experiencing.

    We are ensuring we make the strongest possible case to the government for financial help so we continue to support you, our own finances, like many others, having taken a hit.

    We have established a series of Neighbourhood Teams out in the community working with the marvellous volunteers already out there so that we can be sure to help the most vulnerable of our community whether that be simply having someone to talk to or support getting food or for guidance on finance.

    On the latter we know that we are all having to watch every penny now so we wanted to assure you that the money you pay for Council services is being spent extremely wisely.

    Your Council Tax is paying for those refuse trucks we mentioned earlier, the police officers who are currently working around the clock to keep us all safe, social welfare staff looking after the most vulnerable in society and a whole host of other services such as housing repairs, ensuring food safety remains paramount and working to support businesses and employers to protect every job we can.

    We know this is an anxious time for you and want to assure you that most Council services are operating as near to normal as is possible in the circumstances although we ask you to understand that response times to any query you have might be longer. 

    We wish you all the best. Keep safe, stay well

    Cllr Neil Parkin, Leader of Adur District Council

    Cllr Daniel Humphreys, Leader of Worthing Borough Council

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Worthing & Adur Chamber of Commerce is the trading name of Worthing & Adur Chamber of Commerce & Industry Ltd.
Company registered in England & Wales. Company number: 00345261.  
VAT No: 275 6477 60
Registered Office: Sphere Business Centre, Broadwater Road, Worthing,
West Sussex BN14 8HJ
© 2018 Worthing & Adur Chamber

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