Privacy & Data Protection Policy
Worthing and Adur Chamber of Commerce Privacy & Data Protection Policy
Last Updated: July 2026
1. Introduction
Worthing and Adur Chamber of Commerce ("we", "our", "us") is committed to protecting and respecting your privacy.
This Privacy Notice explains how we collect, use, store, share and protect your personal information when you:
• Visit our website;
• Become a member of the Chamber;
• Register for or attend our events;
• Subscribe to our newsletters and communications;
• Contact us for information or support;
• Use any of our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
________________________________________
2. Who We Are
Data Controller
Worthing and Adur Chamber of Commerce
Address: Sphere Business Centre, Sanditon Conference Centre, Worthing College, Sanditon Way, Worthing BN14 9FD
Email: [email protected]
If you have any questions about this Privacy Notice or how we use your personal information, please contact us using the details above.
________________________________________
3. Information We Collect
We may collect and process the following categories of personal information:
Membership Information
• Name
• Job title
• Business name
• Business address
• Billing address
• Email address
• Telephone number
• Membership number
• Membership history
Event Information
• Event registrations
• Attendance records
• Dietary or accessibility requirements (where provided)
Website Information
• IP address
• Browser type
• Device information
• Website usage information
• Pages viewed
Communication Information
• Enquiries and correspondence
• Feedback and survey responses
• Marketing preferences
Financial Information
• Payment and invoicing records
• Membership subscription records
We do not knowingly collect personal information from children under the age of 16.
________________________________________
4. How We Collect Information
We collect information:
Directly From You
When you:
• Apply for membership;
• Register for events;
• Complete forms;
• Subscribe to updates;
• Contact us;
• Update your account details.
Automatically
When you visit our website, we may collect technical information through cookies and similar technologies.
From Third Parties
Occasionally, we may receive information from:
• Event partners;
• Referral programmes;
• Publicly available business directories;
• LinkedIn and other professional networking platforms where appropriate.
________________________________________
5. Why We Use Your Information
We use your personal information for the following purposes:
Membership Administration
• Managing memberships;
• Processing renewals;
• Providing member services;
• Maintaining member records.
Lawful Basis: Contract.
Event Management
• Processing bookings;
• Managing attendance;
• Communicating event information.
Lawful Basis: Contract and Legitimate Interests.
Business Communications
• Responding to enquiries;
• Providing information about our services;
• Managing relationships with members and stakeholders.
Lawful Basis: Legitimate Interests.
Marketing Communications
• Sending newsletters;
• Promoting events and services;
• Sharing business opportunities.
Lawful Basis: Consent or Legitimate Interests, as permitted by law.
You may opt out of marketing communications at any time.
Legal and Regulatory Compliance
• Meeting legal obligations;
• Managing financial records;
• Responding to lawful requests from regulators or authorities.
Lawful Basis: Legal Obligation.
Website Improvement
• Monitoring website usage;
• Improving website functionality and user experience.
Lawful Basis: Consent (where cookies are used) and Legitimate Interests.
________________________________________
6. Marketing Communications
We may send you information about:
• Chamber events;
• Networking opportunities;
• Training programmes;
• Business support services;
• Business news;
• Member benefits.
You may unsubscribe at any time by:
• Clicking the unsubscribe link in our emails; or
• Contacting us at [email protected].
Opting out of marketing communications will not affect essential service communications relating to your membership or bookings.
________________________________________
7. Cookies and Website Tracking
Our website uses cookies and similar technologies.
Cookies help us:
• Ensure the website operates correctly;
• Remember your preferences;
• Understand how visitors use our website;
• Improve website performance and user experience.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can change or withdraw your cookie preferences at any time through our website's cookie settings.
For detailed information about the cookies we use, please refer to our separate Cookie Policy.
________________________________________
8. Sharing Your Information
We do not sell your personal information.
We may share your information with:
• Providers of our website and CRM system;
• IT support providers;
• Payment processors;
• Email and communication service providers;
• Event partners where necessary;
• Professional advisers including accountants, auditors and legal advisers;
• Regulatory bodies, law enforcement agencies or government authorities where legally required.
All third-party providers are required to keep your information secure and only process it in accordance with our instructions.
________________________________________
9. International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
These safeguards may include:
• UK International Data Transfer Agreements (IDTAs);
• International Data Transfer Addendums;
• Adequacy Regulations;
• Other approved safeguards recognised under UK data protection law.
________________________________________
10. How Long We Keep Information
We retain personal information only for as long as necessary for the purposes for which it was collected.
Typically:
• Membership records: duration of membership plus 6 years;
• Financial records: 6 years following the end of the relevant financial year;
• Event records and attendance history: Retained for the duration of membership and up to 6 years afterwards, or for up to 6 years from the date of attendance for non-members.
• Marketing records: until consent is withdrawn or no longer required;
• Enquiries and correspondence: up to 6 years.
We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.
________________________________________
11. Keeping Your Information Secure
We implement appropriate technical and organisational measures to protect personal information from:
• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure.
Access to personal information is restricted to those who need it for legitimate business purposes.
________________________________________
12. Your Rights
Under UK data protection law, you have the right to:
• Access your personal information;
• Correct inaccurate information;
• Request deletion of your information;
• Restrict processing;
• Object to processing based on legitimate interests;
• Receive a copy of your information in a portable format where applicable;
• Withdraw consent at any time where consent is the lawful basis for processing;
• Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, please contact:
We may request proof of identity before processing your request.
________________________________________
13. Member Directory
As part of Chamber membership, certain business contact details may be displayed within the Chamber's member directory.
Members may update, amend or request removal of directory information by contacting the Chamber or updating their account details.
________________________________________
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate and resolve the matter.
You also have the right to complain to:
Information Commissioner's Office Website: https://www.ico.org.uk Telephone: 0303 123 1113
________________________________________
15. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, legal obligations or data processing activities.
The latest version will always be available on our website, and the revision date will be displayed at the top of this page.
________________________________________
Last updated: July 29, 2026