CHAMBER TRAINING ACADEMY
Masterclass: Level 2 Qualification in the principles of Team Leading (VRQ)
Worthing and Adur Chamber in conjunction with Chichester College Group are pleased to offer this qualification delivered over 4 classroom based workshops with 3 hours per session. The course will provide guidance and support to a small group of likeminded individuals all wanting to understand more about Leadership and Management in a friendly and supported environment.
A great opportunity for either yourself or your staff to upskill.
The course will cover:
- Principles of team leading, business structures and environment and communicating work-related information
- Understanding how to deliver customer service and resolve problems
- Understand how to develop working relationships with colleagues
- Introduction to Coaching
- Introduction to Mentoring
- Understanding personal development
- Achieve a nationally recognised Level 2 qualification
- Further your personal and professional development
- Understand the importance of clear communication
- By choosing to study with Chichester College, you’ll be assured you will receive the best support possible – that’s one of the many reasons why Ofsted rated Chichester College as Outstanding in May 2020
Session One - Tuesday 7th May | 9:30am - 12:30pm
We will cover, Principles of team leading, understand business, understand how to communicate work-related information.
We will look at different leadership styles, team dynamics, conflict within a team, look at different stakeholders both internal and external within an organisation, implementing change within a team and communication techniques. We will cover various models and theories in this informal but interactive and fun class.
Session Two - Tuesday 21st May | 9:30am - 12:30pm
Successfully leading a team requires certain skills, we will consider your own skills and consider resources and opportunities to support your development.
We will look at your own goals and how to prepare a development plan. Identify your own learning style, look at how you can plan realistic goals and consider different feedback models.
Session Three - Tuesday 4th June | 9:30am - 12:30pm
We will cover customer service and how to resolve problems and look at developing relationships with customers.
We will identify the difference between customers’ wants, needs, expectations and satisfaction, delivering a brand promise, customer service problems and their causes. Developing relationships with other teams and building trust.
Session Four - Tuesday 18th June | 9:30am - 12:30pm
In this workshop you will learn about coaching and mentoring, including the benefits and uses within the workplace, we will explore different coaching and mentoring models and the role that learning styles play in the process. You will also learn what a mentoring agreement is, and what skills a mentor should have.
There are no specific recommended prior learning requirements for this qualification.
Students must be aged 19+ and have lived in the UK/ EU/EAA for the past three years to meet Government funding rules
Please note, this qualification is delivered over 4 workshops. In order to receive the certificate delegates must attend all 4 workshops. The course is designed to be completed within a 12-16 week period, you will also be expected to complete work in your own time.
Date: Tuesday 7th May | Tuesday 21st May | Tuesday 4th June | Tuesday 18th June
Time: 9:30am - 12:30pm
Cost: Members: £140 + VAT (£35 + VAT per session)
Non-Members: £260 + VAT (£65 + VAT per session)
Venue: Sphere Business Centre, GB MET College, Broadwater Road, Worthing BN14 8HJ
Disclaimer: The notes, commentary, and comments made at or contained in this training course are personal to the Trainer and are not intended to be tailored to any particular factual situation. They are not intended to be representative of the Chambers view or opinion on any particular matter nor is the training intended to stand on its own. The Trainer and the Chamber cannot accept any responsibility for loss or consequential loss occasioned to any person acting or refraining from action as a result of the material in this training course, its accompanying notes or comments made during the training whether by the trainer or any other party whether purporting to speak on the Chamber’s behalf or otherwise.