Masterclass: Difficult Conversations

CHAMBER TRAINING ACADEMY
Masterclass: Difficult Conversations

You’ll know it’s a difficult conversation because:

• You procrastinate and put it off
• You'll be relieved they haven't turned up or are off sick
• Your stomach is churning
• You had trouble sleeping the night before ‘the chat’
• Your heart is racing
• You get tongue tide
• You avoid bumping into them
• It's taking up too much space and time in your head

Let’s learn how to calm all of this down, take control and feel confident and even ‘relaxed’ when dealing with difficult situations and people.

Stages of Mastery

1. Why you feel the way you do and why this is important to understand; move from dread to calm competence

2.Mind reading. What are they thinking and doing; exploring assumptions and reality

3.Putting it all together in a strategy that works – using the Flourish L E A P system

When you walk away

1. You will know how to manage your own emotions and thoughts so that you can regain control and lead the conversation.

2.You will be better able to assess the other person to plan the conversation more competently.

3.You will have some strategies in influencing others and the Flourish L E A P system.

How to make the most of the training

1.Instead of note taking – tool take; make a list of short phrases that remind you of a specific technique you want to use in the future. This is then an easy to access toolkit

2. Identify as many low risk situations in which to practice the tools, choose small conversations that you are not dreading where you want to make a shift or change. This could be at work, at home, with friends, in community groups or even with common interest groups like sports or book clubs.

3. Commit to the mastery changes you need to make (we will look at them in detail within the training)

Who is it by: Lainy Russell, Flourish Coaching, Training & Development.
Our specialised training and coaching programs dive deep into the science of human behaviour. We equip you and your teams with the skills to enhance performance, manage behaviours, resolve conflicts, and thrive under pressure. With our expertise, you'll see a tangible shift in your workplace culture and attitudes, driving your organisation to achieve its targets more efficiently.
www.flourishltd.com

Disclaimer: The notes, commentary, and comments made at or contained in this training course are personal to the Trainer and are not intended to be tailored to any particular factual situation. They are not intended to be representative of the Chambers view or opinion on any particular matter nor is the training intended to stand on its own. The Trainer and the Chamber cannot accept any responsibility for loss or consequential loss occasioned to any person acting or refraining from action as a  result of the material in this training course, its accompanying notes or comments made during the training whether by the trainer or any other party whether purporting to speak on the Chamber’s behalf or otherwise.