Job Advert: Income Recovery Officer
Worthing homes are looking for an Income Recovery Officer for 12 months (Maternity cover)
Being a customer focused and having the right attitude, drive and enthusiasm are key ingredients for this role. You will be a qualified and an experiences professional with drive, organisational ability and vision. Our customers are at the heart of everything we do. We strive to obtain a high level of commitment and excellence in the delivery of our customer service. We have invested in the latest technology to enable us to work almost completely electronically and we encourage flexible and agile working.
The ideal candidate will have:
- Experience of income recovery managment
- Evidence of and commitment to the delivery of high quality customer service
- Experience of liaising with other internal departments and external agencies including local authority's housing benefit departments and the DWP to resolve payment queries, maximise income and minimise arrears.
- Experience of working with people with complex needs to provide guidance and support.
Main responsibilities:
- To manage a quota of arrears cases by geographical area
- To regularly monitor rent accounts, initiate appropriate action where necessary and apply a consistent approach to arrears management in line with our policies and procedures.
- To provide advice and information to residents on benefits, debt management and arrears, referring residents to the Financial Inclusion Co-ordinator or external agencies where appropriate.
- With the authorisation of the Neighbourhood Manager, take enforcement action through the County Court, attending hearings and evictions where necessary, ensuring the pre-action protocol is complied with before issuing proceedings.
In return we offer:
- 26 days holiday (pro rata)
- Private medical insurance (after qualifying period)
- Stakeholder pension scheme
- Child care vouchers
Closing date is 22nd January
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