CHAMBER TRAINING ACADEMY
Masterclass: Level 2 Qualification in the principles of Team Leading (VRQ)

Worthing and Adur Chamber in conjunction with Chichester College Group are pleased to offer this qualification delivered over 4 classroom based workshops with 3 hours per session. The course will provide guidance and support to a small group of likeminded individuals all wanting to understand more about Leadership and Management in a friendly and supported environment.
A great opportunity for either yourself or your staff to upskill. 

The course will cover:

• Principles of team leading, business structures and environment and communicating work-related information
• Understanding how to deliver customer service and resolve problems
• Understand how to develop working relationships with colleagues
• Introduction to Coaching
• Introduction to Mentoring
• Understanding personal development

Benefits:

• Achieve a nationally recognised Level 2 qualification
• Further your personal and professional development
• Understand the importance of clear communication
• By choosing to study with Chichester College, you’ll be assured you will receive the best support possible – that’s one of the many reasons why Ofsted rated Chichester College as Outstanding in May 2020

Session One - Tuesday 10th September | 9:30am - 12:30pm 

We will cover, Principles of team leading, understand business, understand how to communicate work-related information.

We will look at different leadership styles, team dynamics, conflict within a team, look at different stakeholders both internal and external within an organisation, implementing change within a team and communication techniques.  We will cover various models and theories in this informal but interactive and fun class.

Session Two - Tuesday 1st October | 9:30am - 12:30pm 

Successfully leading a team requires certain skills, we will consider your own skills and consider resources and opportunities to support your development.

We will look at your own goals and how to prepare a development plan. Identify your own learning style, look at how you can plan realistic goals and consider different feedback models.

Session Three - Tuesday 15th October | 9:30am - 12:30pm 

We will cover customer service and how to resolve problems and look at developing relationships with customers.

We will identify the difference between customers’ wants, needs, expectations and satisfaction, delivering a brand promise, customer service problems and their causes. Developing relationships with other teams and building trust.

Session Four - Tuesday 5th November | 9:30am - 12:30pm 

In this workshop you will learn about coaching and mentoring, including the benefits and uses within the workplace, we will explore different coaching and mentoring models and the role that learning styles play in the process. You will also learn what a mentoring agreement is, and what skills a mentor should have.

Eligibility

There are no specific recommended prior learning requirements for this qualification.

Students must be aged 19+ and have lived in the UK/ EU/EAA for the past three years to meet Government funding rules

Please note, this qualification is delivered over 4 workshops. In order to receive the certificate delegates must attend all 4 workshops. The course is designed to be completed within a 12-16 week period, you will also be expected to complete work in your own time.

Disclaimer: The notes, commentary, and comments made at or contained in this training course are personal to the Trainer and are not intended to be tailored to any particular factual situation. They are not intended to be representative of the Chambers view or opinion on any particular matter nor is the training intended to stand on its own. The Trainer and the Chamber cannot accept any responsibility for loss or consequential loss occasioned to any person acting or refraining from action as a  result of the material in this training course, its accompanying notes or comments made during the training whether by the trainer or any other party whether purporting to speak on the Chamber’s behalf or otherwise.

CHAMBER TRAINING ACADEMY
Peer Mentoring taster session

What is Peer Mentoring? The Peer Mentoring Groups consist of 8-12 business owners from different business areas who are willing to learn from and support each other by sharing their expertise and varied skill sets in a confidential environment. All the programmes have at their core the concept of Action Learning – this is ‘learning by doing’, focusing on group members’ real business challenges and identifying practical actions they can take to solve them. An experienced facilitator guides the group and holds members accountable.

What are the benefits?
•    Thinking time to work on (rather than in) the business
•    The opportunity to explore challenges in a confidential environment
•    A diverse pool of wisdom and expertise to draw on
•    A unique blend of challenge and support from peers
•    Ideas for new products and services
•    Practical solutions to specific problems
•    Potential cost savings
•    Developing management skills
•    Building relationships, trust and mutual understanding
•    Creating an environment of continuous learning

How will Peer Mentoring help me?
This programme is for business owners that are looking to grow and develop their business. The content of each meeting is determined exclusively by members themselves including the provision of 6 bespoke workshops as identified and requested by the group. Each member has two scheduled time-slots for introducing their business to the group and reviewing their progress as well as monthly opportunities to present a business challenge for Action Learning sessions. Groups meet for 3 hours once a month over the course of a year.

This is what a previous group member said  about the programme: I first decided to give Peer Mentoring a go when I was a sole trader looking to expand my business. The group gave me a safe place to air my worries and a monthly 'board of directors' to hold me accountable to achieving my business goals bit by bit. Even years later I have strong relationships with my fellow peers that I still use today. The Chamber's programme helped me hold on to my business and change it so it suited me better. In fact, I don't think I'd even be in business without signing up to Peer Mentoring. It has to be one of the best business decisions I have ever made.

Another Chamber initiative to support you and your business! Since 2012, Worthing and Adur Chamber of Commerce has been offering highly successful peer-to-peer mentoring group programmes to over 60 members and is planning it’s next group.

Date: Tuesday 22nd October
Time: 9:30am - 12:30pm 
Cost: This taster session is free to attend 
Venue: Sphere Business Centre, GB MET College, Broadwater Road, Worthing BN14 8HJ

Programme Costs: The programme is a 12 month commitment and costs just £52 + VAT per month. 

CHAMBER TRAINING ACADEMY
Expert Hour: Cyber Security 

We've introduced a free training workshop once a month exclusively for our Members. Its the perfect opportunity to upskill yourself or your team. 

Is your business cyber secure? Are you confident that you are doing everything you should to protect your business, your employees, your data and your clients? Join our expert hour with Mike Carr from 2tela. He'll cut through the jargon and show you real-world examples of how cyber-attacks happen. You'll learn how to identify these threats and take steps to stop them before they impact your business.

Expert:  Mike Carr, 2tela
2tela provide affordable and effective cyber security – ranging from specialised consultancy to market-leading managed services – designed to protect small and medium UK businesses from all threats.
www.2tela.co.uk

Disclaimer: The notes, commentary, and comments made at or contained in this training course are personal to the Trainer and are not intended to be tailored to any particular factual situation. They are not intended to be representative of the Chambers view or opinion on any particular matter nor is the training intended to stand on its own. The Trainer and the Chamber cannot accept any responsibility for loss or consequential loss occasioned to any person acting or refraining from action as a  result of the material in this training course, its accompanying notes or comments made during the training whether by the trainer or any other party whether purporting to speak on the Chamber’s behalf or otherwise.

CHAMBER TRAINING ACADEMY
Expert Hour: Changes to Employment Law

Are you prepared for the sweeping changes in employment law expected to take effect in Q4? Join Paul Edmondson, an experienced HR professional with a background in both high-tech startups and unionised manufacturing environments, for an essential overview of the new legislation.

This session will cover the key changes, their potential impact on your business, and provide practical advice on how to stay compliant while maintaining high performance and productivity. Don’t miss this opportunity to get ahead of the curve and ensure your business is ready for what’s coming.

Expert:  Paul Edmondson, High Bar HR
HighBarHR offers modern people expertise for ambitious organisations. We will care about your business as much as you do. We’ve helped a wide range of businesses, from multinational corporations to early-stage start-ups. Now we want to help you grow your business. With the right experts to support you, scaling your headcount can help supercharge your growth rather than keeping you bogged down with “people issues”.
www.highbarhr.co.uk

Disclaimer: The notes, commentary, and comments made at or contained in this training course are personal to the Trainer and are not intended to be tailored to any particular factual situation. They are not intended to be representative of the Chambers view or opinion on any particular matter nor is the training intended to stand on its own. The Trainer and the Chamber cannot accept any responsibility for loss or consequential loss occasioned to any person acting or refraining from action as a  result of the material in this training course, its accompanying notes or comments made during the training whether by the trainer or any other party whether purporting to speak on the Chamber’s behalf or otherwise.

CHAMBER TRAINING ACADEMY
Masterclass: Difficult Conversations

You’ll know it’s a difficult conversation because:

• You procrastinate and put it off
• You'll be relieved they haven't turned up or are off sick
• Your stomach is churning
• You had trouble sleeping the night before ‘the chat’
• Your heart is racing
• You get tongue tide
• You avoid bumping into them
• It's taking up too much space and time in your head

Let’s learn how to calm all of this down, take control and feel confident and even ‘relaxed’ when dealing with difficult situations and people.

Stages of Mastery

1. Why you feel the way you do and why this is important to understand; move from dread to calm competence

2.Mind reading. What are they thinking and doing; exploring assumptions and reality

3.Putting it all together in a strategy that works – using the Flourish L E A P system

When you walk away

1. You will know how to manage your own emotions and thoughts so that you can regain control and lead the conversation.

2.You will be better able to assess the other person to plan the conversation more competently.

3.You will have some strategies in influencing others and the Flourish L E A P system.

How to make the most of the training

1.Instead of note taking – tool take; make a list of short phrases that remind you of a specific technique you want to use in the future. This is then an easy to access toolkit

2. Identify as many low risk situations in which to practice the tools, choose small conversations that you are not dreading where you want to make a shift or change. This could be at work, at home, with friends, in community groups or even with common interest groups like sports or book clubs.

3. Commit to the mastery changes you need to make (we will look at them in detail within the training)

Who is it by: Lainy Russell, Flourish Coaching, Training & Development.
Our specialised training and coaching programs dive deep into the science of human behaviour. We equip you and your teams with the skills to enhance performance, manage behaviours, resolve conflicts, and thrive under pressure. With our expertise, you'll see a tangible shift in your workplace culture and attitudes, driving your organisation to achieve its targets more efficiently.
www.flourishltd.com

Disclaimer: The notes, commentary, and comments made at or contained in this training course are personal to the Trainer and are not intended to be tailored to any particular factual situation. They are not intended to be representative of the Chambers view or opinion on any particular matter nor is the training intended to stand on its own. The Trainer and the Chamber cannot accept any responsibility for loss or consequential loss occasioned to any person acting or refraining from action as a  result of the material in this training course, its accompanying notes or comments made during the training whether by the trainer or any other party whether purporting to speak on the Chamber’s behalf or otherwise.

CHAMBER TRAINING ACADEMY
Masterclass: Finance for the Non-Finance Professional 

Course details:  The course will aim to breakdown and explain the various aspects of accountancy in business for the non financial person. More often than not business owners are shown a set of company accounts or management accounts and don’t understand what they are looking at let alone, what they are signing off on. We will go through the various key aspects including the Profit and Loss, Balance Sheet, Management Accounts, Budgets and Cashflows. The aim will be simplify things and explain the terminology so that you feel more comfortable looking at figures.

Who is it for: Business owners and anyone involved in the financial side of running a business.   

What will I get out of it? By the end of the seminar you will have a clear understanding of financial statements and hopefully some useful tips to make things easier for you moving forward. You will also get a chance to ask any questions that you may have, no matter how trivial you think it may be. The chances are if you are thinking it, someone else is as well. Feel free to submit any specific items you want covered before the event and we will incorporate it for you.

Who is it by: Laura Clark from Galloways Accounting in Worthing. Laura has worked in accountancy for 13 years after having completed her degree in Accountancy and Finance. Laura is a fully qualified member of the Association of Chartered Certified Accountants and holds her practicing certificate which allows her to fully manage her portfolio of clients.    

Who is it by: Laura Clark, Galloways Accounting 

Disclaimer: The notes, commentary, and comments made at or contained in this training course are personal to the Trainer and are not intended to be tailored to any particular factual situation. They are not intended to be representative of the Chambers view or opinion on any particular matter nor is the training intended to stand on its own. The Trainer and the Chamber cannot accept any responsibility for loss or consequential loss occasioned to any person acting or refraining from action as a  result of the material in this training course, its accompanying notes or comments made during the training whether by the trainer or any other party whether purporting to speak on the Chamber’s behalf or otherwise.